Frequently Asked Questions
Everything you need to know about your Mint & Lily experience.
How long will it take to receive my order?
Standard shipping typically takes 5-8 business days within the United States. For personalized pieces, please allow an additional 3-5 business days for our artisans to craft your unique item.
What materials are used in your jewelry?
Our jewelry is crafted from high-quality materials including 18k gold plated stainless steel, sterling silver, and rose gold. All items are hypoallergenic, lead-free, and tarnish-resistant to ensure long-lasting wear.
What is your return policy?
We offer a 30-day return policy for most items in their original condition. Please note that custom-made and personalized jewelry pieces are final sale unless they arrive damaged or defective.
How should I care for my Mint & Lily pieces?
To maintain the brilliance of your jewelry, avoid contact with harsh chemicals, perfumes, and lotions. We recommend removing your jewelry before swimming or showering and storing it in a dry place.
Can I make changes to my order after it has been placed?
Since we begin processing orders immediately, we can only accept changes or cancellations within 12 hours of purchase. Please contact our support team as soon as possible for any modifications.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping times and fees vary by location and will be calculated at checkout. Please note that customers are responsible for any local customs duties.